Redland Tropical Gardens
PRIVACY POLICY
Effective Date: March 19, 2026
Redland Tropical Gardens (“we,” “us,” or “our”) is a private luxury wedding and event venue located in the Redlands area of Miami-Dade County, Florida. We are committed to protecting the privacy and personal information of every couple, guest, and vendor who connects with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.
1. Information We Collect
We collect information in the following ways:
a. Information You Provide Directly
Full name
Email address
Event details such as your intended date, guest count, and event type
Questions or messages submitted through our Garden Concierge chat widget
Communications sent via email, phone, or text message to our team
b. Information Collected via Our Website and Funnel
When you submit a form on our landing page to request our venue brochure, we collect the name and email address you provide. Our website is hosted through GoHighLevel, which may also collect standard technical data such as browser type, IP address, and page interaction data for platform performance purposes.
c. Information from Text and Chat Communications
If you opt in to receive text messages from us, or interact with our Garden Concierge chat widget, we collect the contact information you provide during that interaction, including your name and email address.
d. Information Collected Automatically via Cookies and Tracking Technologies
When you visit our website or landing pages, certain information is collected automatically through cookies and third-party tracking technologies. This includes data such as your IP address, browser type, device type, pages visited, time spent on pages, and referring URLs. See Section 5 for a full explanation of how we use these technologies.
2. How We Use Your Information
We use the information we collect to:
Deliver your requested venue brochure and pricing guide
Send follow-up emails as part of our automated nurture sequence
Schedule and confirm private venue tours
Communicate before, during, and after your event planning process
Send appointment reminders and event-related updates
Respond to questions submitted through our website or chat widget
Measure website and advertising performance through analytics and tracking tools
Deliver relevant ads on Facebook and Instagram to people who have visited our site
Comply with applicable legal and regulatory requirements
We do not use your personal information for purposes beyond what is reasonably necessary to serve your inquiry and facilitate your event planning experience at Redland Tropical Gardens.
3. SMS Messaging Terms
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you opt in to receive text messages from Redland Tropical Gardens, standard message and data rates may apply. Message frequency will vary depending on your stage in the planning process. You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us directly at [email protected].
4. How We Share Your Information
We do not sell your personal information. We do not share your information with third parties for marketing or promotional purposes. We may share your information only in the following limited circumstances:
a. Service Subcontractors
We use GoHighLevel (GHL) as our customer relationship management and marketing automation platform. GHL processes contact data, manages our email and text communication workflows, and hosts our chat widget. This is considered support services and is permitted under this policy.
b. Advertising Platforms
We use the Meta (Facebook) Pixel on our website, which shares certain browsing behavior data with Meta Platforms, Inc. for the purpose of running targeted ads on Facebook and Instagram. This data is used to show our ads to people who have visited our site and to measure how our ads perform. Meta’s use of this data is governed by Meta’s own Privacy Policy, available at facebook.com/privacy/policy.
c. Event Coordination
If you book an event at our venue, we may share relevant event details with trusted vendors we coordinate with on your behalf, including catering, photography, DJ services, and floral design partners. This sharing is limited strictly to what is needed to execute your event.
d. Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental authority.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our website and landing pages. This section explains what they are, what we use, and what choices you have.
a. What Are Cookies
Cookies are small text files placed on your device when you visit a website. They help the site remember your preferences, understand how you use the site, and deliver relevant content and advertising. Similar technologies include pixel tags, web beacons, and browser local storage.
b. Types of Cookies We Use
The table below describes the categories of cookies that may be active when you visit our website or landing pages:
Cookie Type
Purpose
Examples
Essential
Required for the website and funnel to function. Cannot be disabled.
Session management, form submission, security tokens
Analytics
Help us understand how visitors interact with our pages so we can improve the experience.
GoHighLevel page tracking, visit duration, form drop-off data
Marketing & Retargeting
Used to serve relevant ads to people who have previously visited our site, and to measure ad performance.
Meta (Facebook) Pixel, Facebook Ads retargeting
Preference
Remember choices you make to improve your experience on return visits.
Language settings, previously viewed pages
c. Specific Technologies in Use
GoHighLevel Platform Tracking: Our website and funnel are hosted and managed through GoHighLevel (GHL). GHL uses essential and analytics cookies to operate forms, track page visits, manage contact records, and measure funnel performance. This data stays within GHL’s platform and is used to power our CRM and automation workflows.
Meta (Facebook) Pixel: We use the Meta Pixel — a small piece of JavaScript code — on our website and landing pages. When you visit our site, the Pixel collects data about your device and browsing activity and sends it to Meta. We use this data to: (1) run retargeting ads on Facebook and Instagram to people who have visited our site, (2) build custom and lookalike audiences for advertising campaigns, and (3) measure the effectiveness of our ads. The Meta Pixel may set cookies in your browser. Meta’s use of data collected through the Pixel is governed by Meta’s Data Policy at facebook.com/privacy/policy.
d. Your Choices Regarding Cookies
You have several options for managing or limiting cookie use:
Browser settings: Most browsers allow you to block or delete cookies through their settings. Note that disabling certain cookies may affect how our website functions.
Meta Ad Preferences: You can control how Meta uses your data for advertising by visiting your Facebook Ad Preferences at facebook.com/ads/preferences or by opting out through the Digital Advertising Alliance at optout.aboutads.info.
Do Not Track: Some browsers send a “Do Not Track” signal. Our website does not currently alter its behavior in response to Do Not Track signals, as no uniform standard exists.
Cookie consent: We may present a cookie consent notice on our website. Where required by law, we will obtain your consent before placing non-essential cookies.
California residents: Under the California Consumer Privacy Act (CCPA), you have the right to opt out of the “sale” or “sharing” of your personal information. The use of the Meta Pixel for advertising purposes may be considered sharing under the CCPA. To opt out, you may contact us directly or adjust your preferences through Meta’s ad settings.
6. Data Retention
We retain your personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain our business records, and comply with applicable legal obligations. If you would like your information removed from our records, please contact us using the information in Section 10.
7. Data Security
We take the security of your personal information seriously. Your data is stored within GoHighLevel’s platform, which uses industry-standard security practices. While no digital transmission or storage system can be guaranteed as completely secure, we take reasonable precautions to protect your information from unauthorized access, disclosure, or misuse.
8. Your Rights and Choices
You have the right to:
Request access to the personal information we hold about you
Request correction of any inaccurate information
Request deletion of your information, subject to any legal obligations
Opt out of email communications at any time by clicking the unsubscribe link in any of our emails
Opt out of text messages at any time by replying STOP
Manage cookie and tracking preferences as described in Section 5
To exercise any of these rights, please reach out to us directly using the contact information in Section 10.
9. Children’s Privacy
Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal obligations, or the tracking and advertising tools we use. When we make material changes, we will update the effective date at the top of this document. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, cookies, or how we handle your personal information, please contact us:
Redland Tropical Gardens
Miami-Dade County, Florida
Phone: 786.788.7997
Email: [email protected]
Website: www.redlandtropicalgardens.com